Limelight is committed to protecting and respecting your privacy,
and takes its obligations under the Privacy Act 1988 (Cth) very
seriously. As a result, Limelight has implemented practices,
procedures and systems to comply with its legal obligations and, in
- maintain the confidentiality and security of personal information it
collects and holds; and
- manage its systems, practices and procedures in an open and transparent
By “personal information”, we mean information or an opinion about an
identified individual or about an individual who is reasonably identifiable
from the information.
This Policy sets out how we handle personal information we collect and hold.
have with you, such as if you have purchased or subscribed to a Limelight
product, as that agreement may set out further assurances in relation to
privacy and security.
What is Personal Information?
“Personal Information” means any information from which your identity is
apparent or can be reasonably ascertained.
Examples of Personal Information we may collect include your name, address,
email address, phone number, gender, age, credit or debit card details and
personal information you provide in answers to security log-in questions and
How and why do we collect Personal Information?
We obtain Personal Information in many ways, including when you contact us,
subscribe to Limelight, sign up for email news, enter a competition or
respond to a survey.
Where reasonable and practicable to do so we will collect your Personal
Information directly from you. However in some circumstances we may be
provided with information by third parties, for example if you subscribe to
our magazine through a third party that is authorised to take subscriptions
We collect your Personal Information for the primary purpose of providing
our services to you: to provide you with news, information, products or
services that you request and expect from us, and for purposes necessary or
incidental to providing our services.
We may also use your Personal Information for secondary purposes closely
related to the primary purpose in circumstances where you would reasonably
expect such use or disclosure, for example to provide you with relevant
information, including promotions about our products and services or the
products and services of our business partners.
As part of our commitment to protecting your privacy you will be given the
opportunity to opt out from receiving communications from us or from third
When we collect Personal Information we will, where appropriate and
possible, explain to you why we are collecting the information and how we
plan to use it.
You have no obligation to provide any Personal Information requested by us.
However, if you choose to withhold your Personal Information we may not be
able to provide you with services that depend on the collection and use of
Disclosure of Personal Information
We may disclose your Personal Information in a number of circumstances,
- to people who work for us or our suppliers in the provision of our
services, including activities such as managing mailing lists, filling
orders, processing payments, sending emails and mail-outs, marketing,
research and providing support services;
- to third parties, where you consent to the use or disclosure: for example
where you have elected to receive electronic direct mail from third
- where required or authorised by law.
Security of Personal Information
We store your Personal Information in a manner which reasonably protects it
from misuse and loss and from unauthorised access, modification or
disclosure. We may store your Personal Information with a third-party
We hold Personal Information on servers located only in Australia. We will
not transfer your Personal Information overseas to a country that is not
subject to a comparable privacy scheme or to an organisation that does not
implement privacy obligations at least comparable to the obligations that
apply in Australia.
Access to your Personal Information
You may request access to Personal Information that we hold about you and
you may ask us to correct your Personal Information if you find that it is
not accurate, up to date or complete. We will not charge you for such access
To protect your privacy and the privacy of others, we will need evidence of
your identity before we can grant you access to your Personal Information or
You can contact us by email or phone using the contact details below. We
undertake to respond within 30 days. If the request or complaint will take
longer to resolve, we will provide you with a date by which we expect to
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will
take reasonable steps to make sure that your Personal Information is
accurate, complete and current. If you find that the information we have is
not up to date or is inaccurate, please advise us as soon as possible so we
can update our records and ensure we can continue to provide quality
services to you.
Cookies and analytics
When you visit our website, we may collect information about your computer
or device (including your IP address, operating system and browser type) and
details of your visits to our site (including the date, time and duration of
your visit, traffic and location information, which pages you visit, weblogs
and other communication information).
We may track your response to our advertisements, emails or content and
compile statistics about an advertising or email campaign. We may share
de-identified information with third parties and employ analytic programs,
such as Google Analytics, to provide analysis which assists us in
understanding the performance of our campaigns. To conduct these or other
local device storage.
The information thus collected will be used solely for our internal purposes
in managing our services and improving their functionality and reliability
and in improving the selection of advertisements or content for groups of
Cookies and other similar technologies help us serve relevant ads to you
more effectively. They also help us collect aggregated audit data, research,
and performance reporting for advertisers. Pixels enable us to understand
and improve the delivery of ads to you, and to know when certain ads have
been shown to you. Since your web browser may request advertisements and web
beacons directly from ad network servers, these networks can view, edit or
set their own cookies, just as if you had requested a web page from their
third-party sites, we do use aggregate data from third parties to show you
relevant, interest-based advertising. We may track your response to our
advertisements, emails and content, determine your ability to receive
HTML-based email messages, learn how many users open an email, and allow our
service providers to compile aggregated statistics about an email campaign
that we are running. This information may be shared, only when anonymised,
with third parties to assist them in understanding the performance of
advertising in our services.
Links to other websites
Our website may contain links to other websites and to social media sites.
We are not responsible for the privacy practices of such other sites. When
you follow a link to another website we advise you to read their privacy
Any personal information we collect in the course of our journalistic
activities is managed in accordance with the Australian Press Council’s
Statement of Privacy Principles.
Privacy Enquiries and Complaints
If you have any queries or complaints about a privacy issue or our Privacy
Policy please contact us by:
[email protected], or
- phone: (02) 8599 4202.
If you suspect any misuse or loss of, or unauthorised access to, your
Personal Information, please let us know immediately.